• Flexible rebooking and cancellation conditions

  • Best Price Guarantee

  • Price advantages compared to online travel agents

  • Personal contact persons

  • Larger selection of room categories

  • Additional services to book directly

  • Exclusive offers on our website

READ MORE

Find Rooms Book Now
  • Flexible rebooking and cancellation conditions

  • Best Price Guarantee

  • Price advantages compared to online travel agents

  • Personal contact persons

  • Larger selection of room categories

  • Additional services to book directly

  • Exclusive offers on our website

READ MORE

Book Now

BE Well

The Althoff Hygiene Program

Your health, and that of our employees, is our highest priority, therefore we have prepared all necessary safety measures and will be a prudent host to you.

During the past weeks a team of experts has been working intensively on the "BE WELL" hygiene programme by the Althoff Hotels. It is of high importance to us to offer you the greatest possible security and excellent service during your stay in our hotels

It is inevitable that some measures will result in a reorientation of our offers, we have modified catering offers, will have to comply with official requirements for your event and will have alternative programs for the spa. We ask for your understanding in advance.

With the following measures we will do everything to protect you, our valued guests, our team and all friends of the AMERON Neuschwanstein Alpsee Resort & Spa.

PUBLIC AREAS

- Mandatory masks for employees in contact with guests

- Guests are required to wear masks in all public areas of the hotel

- Disinfection dispensers in public areas (lobby, restaurants, bar, lifts), at reception and in toilets

- Distance markings (at least 1.5 metres apart) at locations in the hotel with increased guest traffic

- Disinfection of contact surfaces (door handles, lift call button, counter surfaces at reception etc.)

- Regular ventilation of public areas

- Maximum number of persons using the lift at the same time (except persons travelling together)

- Attention is drawn to hygiene rules of conduct by notices at central points

RESERVATION, RECEPTION, CHECK-IN AND CHECK-OUT

You will need one of the following confirmations at check-in:

Tested: negative, current Corona test (PCR test or POC antigen test taken no more than 24 hrs ago). Alternatively, a self-test performed on site under supervision, which you can purchase at the reception desk for a contribution towards expenses of 5.00 EUR. There is also a test center in Schwangau, not far from the hotel.

Vaccinated: proof of a complete (14 days after the second vaccination) vaccination

Convalescent: Corona infection proven with a PCR test. The positive test must be at least 28 days, but not more than 6 months old

- Tested persons have to present a negative test every 72 hours during their stay

- Only one signature on arrival, if you have already submitted all guest data online

- We recommend a cashless payment if possible

- Disinfection of the room keys and cards

RESTAURANT AND BAR AREA

- We will spoil you daily with a breakfast buffet from 07.00 am – 11.00 am. The service at the buffet is done with disposable gloves. A table reservation must be made, either from 07.00 am – 08.00 am or from 08.30 am – 09.30 am or from 10.00 am – 11.00 am (first come, first serve).

- Our restaurant Lisl opens for house guests daily from 06.00 – 10.00 pm. The following reservable table times are currently available 06.00 pm – 08.00 pm, 06.30 pm – 08.30 pm, 08.00 pm – 10.00 pm, 08.30 pm - 10.00 pm. We kindly ask you to make a reservation in time.

- The prescribed minimum distance to adjacent tables is maintained

- Guests, can sit together according to contact restriction

- Opening hours can vary

- It may happen that guests dine at longer intervals as a result

- Disinfection of tables, counters, invoice folders, menus etc. after each use

- Food and drink lists can be viewed online via your device

EVENTS

- Event bookings are possible. We comply with the requirements of the Bavarian state government with regard to Covid19 pandemic containment measures

- Minimum distance of 2 meters between the tables

- We are a reliable partner for video conferences with the appropriate equipment

- Lunch and coffee break offers à la carte or e.g. in the form of lunch boxes

- Regular disinfection of all surfaces by employees and regular ventilation of the event rooms

ROOM CLEANING

- Regular disinfection of door handles, light switches, handrails on stairs etc. at high frequency

- Cleaning agents with Dr. Schnell certificate

SPA AREA

- The number of ducks indicates the availability in the spa area.

- Kindly register and take one duck per person along with a towel.

- Inside the spa area a nose-and-mouth protection is not required.

- No ducks are needed neither for kids under 12 nor the gym.