• Flexible rebooking and cancellation conditions

  • Best Price Guarantee

  • Price advantages compared to online travel agents

  • Personal contact persons

  • Larger selection of room categories

  • Additional services to book directly

  • Exclusive offers on our website

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Find Rooms Book Now
  • Flexible rebooking and cancellation conditions

  • Best Price Guarantee

  • Price advantages compared to online travel agents

  • Personal contact persons

  • Larger selection of room categories

  • Additional services to book directly

  • Exclusive offers on our website

READ MORE

Book Now

BE Well

The Althoff Hygiene Program

Your health, and that of our employees, is our highest priority, therefore we have prepared all necessary safety measures and will be a prudent host to you.

During the past weeks a team of experts has been working intensively on the "BE WELL" hygiene programme by the Althoff Hotels. It is of high importance to us to offer you the greatest possible security and excellent service during your stay in our hotels

It is inevitable that some measures will result in a reorientation of our offers, we have modified catering offers, will have to comply with official requirements for your event and will have alternative programs for the spa. We ask for your understanding in advance.

With the following measures we will do everything to protect you, our valued guests, our team and all friends of the AMERON Neuschwanstein Alpsee Resort & Spa.

PUBLIC AREAS

- Mandatory mouthguards for employees in contact with guests and for guests in all public areas

- Face masks are provided for our guests on request

- Hand disinfection dispensers in public areas (lobby, restaurants, bar, elevators)

- Disinfection dispenser at the reception and toilets

- Distance markings (at least 1.5 metres distance) at the places in the hotel with an increased number of guests

- Hourly disinfection of contact surfaces (door handles, elevator call button, counter surfaces at receptions etc.)

- Regular ventilation of public areas

- Maximum number of one person for simultaneous use of the lift (excluding persons travelling together)

- Attention is drawn to hygiene rules of conduct through notices at central points

RESERVATION, RECEPTION, CHECK-IN AND CHECK-OUT

- Only one signature on arrival, if you have already submitted all guest data online

- We recommend a cashless payment if possible

- Disinfection of the room keys and cards

RESTAURANT AND BAR AREA

- The prescribed minimum distance to adjacent tables is maintained

- guests, can sit together according to contact restriction

- Opening hours can vary

- It may happen that guests dine at longer intervals as a result

- Disinfection of tables, counters, invoice folders, menus etc. after each use

- Food and drink lists can be viewed online via your device

EVENTS

- Event bookings are again possible in accordance with federal and cantonal regulations

- Minimum distance of 2 meters between the tables

- We are a reliable partner for video conferences with the appropriate equipment

- Lunch and coffee break offers à la carte or e.g. in the form of lunch boxes

- Regular disinfection of all surfaces by employees and regular ventilation of the event rooms

ROOM CLEANING

- Regular disinfection of door handles, light switches, handrails on stairs etc. at high frequency

- Cleaning agents with Dr. Schnell certificate

SPA AREA

- The number of ducks indicates the availability in the spa area.

- Kindly register and take one duck per person along with a towel.

- Inside the spa area a nose-and-mouth protection is not required.

- No ducks are needed neither for kids under 12 nor the gym.