• Flexible rebooking and cancellation conditions

  • Best Price Guarantee

  • Price advantages compared to online travel agents

  • Personal contact persons

  • Larger selection of room categories

  • Additional services to book directly

  • Exclusive offers on our website

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Find Rooms Book Now
  • Flexible rebooking and cancellation conditions

  • Best Price Guarantee

  • Price advantages compared to online travel agents

  • Personal contact persons

  • Larger selection of room categories

  • Additional services to book directly

  • Exclusive offers on our website

READ MORE

Book Now

BE Well

The Althoff Hygiene Program

Your health, and that of our employees, is our highest priority, therefore we have prepared all necessary safety measures and will be a prudent host to you.

During the past weeks a team of experts has been working intensively on the "BE WELL" hygiene programme by the Althoff Hotels. It is of high importance to us to offer you the greatest possible security and excellent service during your stay in our hotels

It is inevitable that some measures will result in a reorientation of our offers, we have modified catering offers, will have to comply with official requirements for your event and will have alternative programs for the spa. We ask for your understanding in advance.

With the following measures we will do everything to protect you, our valued guests, our team and all friends of the AMERON Hamburg Hotel Speicherstadt.

PUBLIC AREAS

- Mandatory mouthguards for employees in contact with guests

- Face masks are provided for our guests on request

- Hand disinfectant dispensers in the public areas (lobby, restaurants, bar, elevators)

- Disinfection dispenser at the reception and toilets

- Distance markings (at least 1.5 metres distance) at the places in the hotel with an increased number of guests

- Hourly disinfection of contact surfaces (door handles, elevator call button, counter surfaces at receptions etc.)

- Regular ventilation of all public areas

- Maximum number of one person for simultaneous use of the lift (except for persons travelling together, persons from maximum 2 households)

- Attention is drawn to hygiene rules of conduct through notices at central points

- Fitness and spa areas are currently not available

RESERVATION, RECEPTION, CHECK-IN AND CHECK-OUT

- Only one signature on arrival, if you have already submitted all guest data online

- We recommend a cashless payment if possible

- Disinfection of the room keys and cards

RESTAURANT AND BAR AREA

- The prescribed minimum distance to adjacent tables is maintained

- Guests can sit together according to contact restrictions at the federal state level

- Opening hours can vary

- It may happen that guests dine at longer intervals as a result

- Disinfection of tables, counters, invoice folders, menus etc. after each use

- Food and drink lists can be viewed online via your device

EVENTS

- Event bookings will be possible again as soon as the requirements of the federal government or state government allow it

- Participant registration required for each participant directly before the event

- Minimum distance of 1.5 metres between tables

- We are a reliable partner for video conferences with the appropriate equipment

- Lunch and coffee break offers à la carte or e.g. in the form of lunch boxes

- Regular disinfection of all surfaces by employees and regular ventilation of the event rooms

ROOM CLEANING

- A room seal is placed at the entrance, a minibar seal is placed at the minibar. It is clearly visible that no other person has opened the room / minibar in the meantime

- Surface disinfection of the guest rooms in consultation with the guest

- Regular disinfection of door handles, light switches, handrails on stairs etc. at high frequency

- Equipment such as magazines, writing utensils, decorative cushions or plaids must be removed from the rooms until further notice

- Cleaning agents with Dr. Schnell certificate

- In the washing process we work with at least 70°C. Furthermore, bed and table linen is mangled at approx. 160°C, dry linen is dried at approx. 170°C. In addition, our laundry is also subject to a hygiene concept confirmed by the health authority, which takes into account the current recommendations and regulations

Current rebooking and cancellation rules

In order to offer you the best possible flexibility in these uncertain times, all guests and customers can cancel their reservations made directly through us from 1 June onwards and not exceeding 30 June free of charge.